Frequently Asked Questions
Everything you need to know about your mountain bike components and orders.
How long does shipping take for my bike parts?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international shipping varies by location and customs processing.
Are all the components on your site authentic?
Yes, TBS Bike Parts only sells 100% authentic products sourced directly from major manufacturers like SRAM, Shimano, and RockShox.
What is your return policy for unused parts?
We offer a 30-day return policy for any unused and uninstalled parts in their original packaging. Please contact our support team to initiate a Return Merchandise Authorization.
Do you offer technical support for part installation?
While we provide general compatibility information, we recommend that all technical components be installed by a certified bicycle mechanic to ensure safety and maintain warranty coverage.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.